With our help desk support, you get friendly, local service, onsite or remotely. Calls to our office are answered live and you can speak with a technician right away with no wait. If you choose to email us, our average response time is 11 minutes. That means a help desk team member will be actively working on your request within 11 minutes. We pride ourselves on training and developing the best technicians, who get results fast. Each customer is assigned to a support team and each support team is led by a senior-level technician. The team gets to know you, your employees, and your business at a deep level. Help is also available from other teams in case of an emergency, a big project, or when specialized knowledge is needed. Team members meet daily and team leaders meet weekly to discuss issues and leverage knowledge from our entire customer base so you get the added benefit of working with not just one, but a group of experienced professionals.